Support Resources

Support resources

The Otsuka Patient Experience Liaison (PEL) program

If you are a patient being treated with any of the products on this site, you can enroll in the PEL program to connect with a dedicated patient support representative for support. A PEL can answer your treatment-related questions, help you navigate insurance coverage, and provide helpful resources.

To enroll in the PEL program, fill out and submit the PEL Consent Form. You can complete and submit your form online, or you can download, print, and fax your form to 1-210-514-3999.

View the PEL Consent Form in Spanish (En Español). 

View the PEL Consent Form in Chinese (中文). 

After submitting your consent form, your enrollment in the PEL program will expire after 1 year. If you choose to continue enrollment, you will be required to renew your PEL consent form on a yearly basis.

To call and enroll or to get additional information and support, you can call Otsuka Connect from 9 AM to 5 PM eastern time, Monday through Friday, excluding holidays at 1-833-468-7852.

Explore telehealth resources

As telehealth continues to expand, here are some resources for you to learn how you can get the most out of your telehealth experience.

Understand the basics of what telehealth is and how it works.

Get tips for successful telehealth visits.

NPR Health Shots 
Learn how to make the most out of telehealth visits with your doctor.

*These are just some of the independent third-party organizations that may offer services or support that are relevant to appropriate patients. These organizations are neither affiliated with nor endorsed by Otsuka Patient Support.

To stay updated on the latest health news and resources, follow Otsuka on Twitter at @OtsukaUS.