We’re here to support patients, their caregivers, and their prescribing team

Whether you’re looking for the closest pharmacy, need help paying for Otsuka medications, ...Read more+want to check insurance, or require support for your Otsuka prescribed medications, Otsuka Patient Support and our dedicated team members are here with a wide variety of patient-centric tools and resources for patients, their caregivers, and their prescribing team.

This suite of support services starts with our new and exclusive Integrated Pharmacy Network (IPN).

Integrated Pharmacy Network — comprehensive services for ABILIFY MAINTENA® (aripiprazole) patients

In line with our vision of improving health for patients through easier access and consistent support throughout their treatment experience, Otsuka is launching the Integrated Pharmacy Network (IPN).

The IPN is a collective of retail and specialty pharmacies that serves as a central touchpoint for focused coordination of care, from prescription to medication administration, for a streamlined patient support process.

The network will include mental health-focused retail and specialty pharmacy groups. The network pharmacies will integrate into the provider workflow to deliver a patient-centric approach, eliminating redundancies and expediting the patient support process. Services address urgent patient needs and include:

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    Patient case management

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    Insurance benefits investigation / verification

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    Prior authorization (PA) and appeals support

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    Product dispensing or payer-mandated pharmacy referral

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    Administration coordination onsite (as available) or shipment to injection provider

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    Reminder calls / text support (where available)

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    Patient and caregiver education (if offered by the pharmacy)

Resources for Patients and their Prescribing Team

IPN & Alternate Treatment Locations

Use our interactive tool to find nearby locations that fill ABILIFY MAINTENA prescriptions and find alternate treatment locations — also known as Local Care Centers (LCCs) — that administer it on site. Simply enter a ZIP Code, pick IPN or LCC, choose the preferred distance, and select a location from the results.

What’s an LCC?

Since some pharmacies in our IPN don’t offer injections on site, we also offer a broad network of alternative treatment locations — known as LCCs — that administer ABILIFY MAINTENA injections.

Find an:
Within:

Financial
Support

ABILIFY MAINTENA® Savings Program*

Patients with commercial insurance may be eligible to receive ABILIFY MAINTENA for as low as $10 per prescription.

Saving Card

You may be eligible to start saving on your ABILIFY MAINTENA prescription by taking this card to your next injection appointment.

GET MORE INFO
  • *Patients are ineligible for the copay program if they do not have a commercial insurance plan or if prescriptions are paid for in whole or in part by any government agency or benefits plan.
  • Exclusions apply. No cash-paying patients or patients with federally or state-funded insurance.
  • Conditions apply. Click to view.

Apply for Additional Coverage Support

For patients without adequate insurance coverage, there may be additional assistance available through the Otsuka Patient Assistance Foundation, Inc

Prior Authorization Support for the Prescribing Team

If you’re a healthcare professional, you can create and manage prior authorization (PA) requests for your patients prescribed Otsuka medications through our partnership with CoverMyMeds.com. To get started, please select the state, medication, and health insurance plan.

When you click the button below, you'll be taken to CoverMyMeds.com where you can register for an account or log in to an existing account and create or manage PA requests.

Please note that the CoverMyMeds.com privacy policy will apply on the site.

Coverage, Coding,
& Payment for the Prescribing Team

Buy-and-Bill Option

If you’re required to utilize a Buy-and-Bill option, you can acquire ABILIFY MAINTENA through a specialty distributor. Otsuka has two authorized specialty distributors of record, or you can use existing wholesalers.

Authorized Specialty Distributors:

Besse Medical

Phone: 1-800-543-2111

Fax: 1-800-543-8695

www.besse.com

McKesson Specialty

Phone: 1-855-477-9800

Fax: 1-800-371-3963

www.mckessonspecialtyhealth.com

Wholesale options may also be available. Additionally, your site may qualify for reduced-price medication through the federal Minnesota Multistate Contracting Alliance for Pharmacy (MMCAP) program.

Coding and Billing Information

If a patient’s health insurer requires that ABILIFY MAINTENA be reimbursed through a Buy-and-Bill option, Otsuka Patient Support can research and provide specific coding information for that health insurer.

Otsuka Patient Support is available for FDA-approved Indications only.

This resource is provided for informational purposes only and does not guarantee that billing codes will be appropriate or that coverage and reimbursement will result. Providers should consult with their payers for all relevant coverage, coding, and reimbursement requirements. It is the sole responsibility of the provider to select proper codes and ensure the accuracy of all claims used in seeking reimbursement. This resource is not intended as legal advice or a substitute for a provider’s independent professional judgment.

Additional Online Resources

Connect with local community support services that may provide additional social, emotional, and financial support*:

*These are independent third-party organizations that may offer services or support that are relevant to appropriate patients. These organizations are not affiliated with nor endorsed by Otsuka Patient Support.

Resources for the Prescribing Team

At Otsuka, our goal is to provide exceptional support when and where your patients need it. Our dedicated team of care specialists work with the patient and their treatment team to ensure access to treatment including coordinating transition of care plans, arranging transportation to and from a provider, resolving coverage and copay issues, and more.

So how can we help?So how can we help? Here are some options:

Integrated Pharmacy Network (IPN)

The Integrated Pharmacy Network (IPN) is a collective of retail and specialty pharmacies that serves as a central touchpoint for focused coordination of care, from prescription to medication administration, for a streamlined patient support process. The network will include mental health-focused retail and specialty pharmacy groups. The network pharmacies will integrate into the provider workflow to deliver a patient-centric approach, eliminating redundancies and expediting the patient support process.

Local Care
Centers (LCCs)

LCCs are treatment locations (retail pharmacies, urgent care clinics, dialysis centers, and infusion centers) where patients can receive their prescribed ABILIFY MAINTENA treatment from a licensed healthcare professional.

Patient Support Managers (PSMs)

PSMs are focused on providing in-person and ongoing support for your patients, to help ensure their access to prescribed treatment. PSMs can help you:

  • Understand the range of support offerings so you can help your patients choose the options that are best for them
  • Review coverage and access options for each of your patients
  • Help with patient-specific access matters, such as benefit verification follow-up and hospital discharge support
  • Connect patients to resources to help support continuity of care

CoverMyMeds

To help healthcare professionals create and manage prior authorization (PA) requests for Otsuka-prescribed medications, we’ve created a joint partnership with CoverMyMeds. Log in to your existing account or create a free account to seamlessly submit, track, and manage PAs.

Patients — Contact us at 1-855-242-7787

Whether you’re a patient, their caregiver, or part of their prescribing team, Otsuka Patient Support team members are available exclusively for you at 1-855-242-7787, Monday-Friday, 8 AM – 8 PM (EST), excluding holidays.

To report an adverse event or product quality complaint, please call: 1-800-438-9927